About Us
Pleasure Paradise aims to offer you the goods, prices and service you want. As a small company, we are able to be able to monitor every order from the moment we receive it to the moment in reaches you, but we have the backing of a large wholesale company so that we can ensure our customers are receiving the best possible prices. Pleasure Paradise is a trading name of Refresh eCommerce.
NONE OF OUR TERMS AND CONDITIONS AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER
We accept Visa, Visa Delta, Visa Electron, Solo, Switch, Maestro, MasterCard & JCB. We do not charge for any item until it is ready to ship. Credit card details sent via the internet are guaranteed to be secure.
Shipping And Handling
Unless otherwise specified by the customer, the majority of items will be sent by First Class Royal Mail postage.
Royal Mail currently aims to deliver 92% of items posted via this service by the next working day.
There is an exception to this rule for particularly expensive or heavy items (1.25kg+) which will usually sent by next day courier.
We do endeavor to get all orders placed before 4:00pm sent out on a same day basis.
Delivery Schedule
We endeavour to get all orders placed before 4:00pm sent out on a same day basis with few exceptions. However, if delivery is particularly urgent please contact us before ordering, as this delivery schedule is not guaranteed.
We also close for seasonal holidays, and these closure dates are published on the website at the appropriate time of year.
Cancelling an order
Under UK law, you have the right to cancel the contract for your purchase within 7 working days of delivery.
To cancel a contract, write "Cancel Contract" on the back of the invoice. Package the items securely and send them to us with the invoice within 7 working days of the date that the items were delivered.
The return address is:
PP Sales
PO Box 370
Paignton
TQ3 2WR
Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. 24 hours' advance warning is required for returns.
You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing) When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. This does not affect your statutory rights as a consumer. In the event of malfunction we will guarantee the product up to a maximum of one year from the date of purchase. Please contact us before returning any faulty products.
Returns Policy
We offer all our customers a 30-day no quibble money-back guarantee on all our products. This does not affect your statutory rights as a consumer.
In the event of malfunction we will guarantee the product up to a maximum of one year from the date of purchase – we will replace or refund it as you wish.
If you wish to return a product, please e-mail us to let us know the item is coming back to us.
We would appreciate the following information with all returns.
Order Number
Full Name and address
Email Address
Brief covering letter.
Complaints Procedure
In the unlikely event that you have a complaint concerning an order through Pleasure Paradise, please contact us directly via any of the means printed on the Contact Us section of the website.
Back Orders
If your item is not in stock, we will back order for you. We will endeavour to email you with the option to cancel your order if you would rather not wait.
Tax Charges
Our VAT registration number is 819 3265 18 - VAT is calculated on all transactions at 17.5%. A VAT receipt will be provided with your order.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using industry standard SSL encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Use of Cookies
We do not use cookies on our site unless you specify to save your details for future purchases on our online shopping cart checkout.
Privacy Policy
Pleasure Paradise assures you that your privacy will be completely protected.
Any information with which you have provided us will be used lawfully (in accordance with the Data Protection Act 1998).
We collect information about you only in order to process your order, and to provide you with the best possible service. We will not supply any of your details to any third party in the future.
The type of information we will collect about you includes your name, address, phone number and email address. We will never collect sensitive information about you without your consent. You can check the information that we hold about you by emailing us and if you find any inaccuracies we will delete or correct it promptly.
Cookies are used on this site to track what items you have added to your basket.
The name ‘Pleasure Paradise’ will not be used on your credit card statement or appear on the packaging used to deliver your order. Card statements will record a charge to ‘PP Sales.’ Invoices will be sent to the delivery address unless otherwise specified, and will be discreet.
Remittance Terms: All goods remain the property of Pleasure Paradise until paid for. |
